Cancel a Reservation on Philippine Airlines | Refund & 24-Hour Rules

Planning your trip with Philippine Airlines but need to Cancel a Reservation on Philippine Airlines? Whether due to unexpected changes or better options, it's crucial to know your rights. This guide covers Types of Tickets offered by Philippine Airlines, the Philippine Airlines Cancellation Policy for Refunds, the Philippine Airlines 24‑Hour Rule, and how to reach Philippine Airlines Customer Support for Cancellations.

Types of Tickets offered by Philippine Airlines

Having the right ticket type affects your cancellation flexibility:

• Economy Supersaver (often non‑refundable)

• Economy Saver / Eco Value / Premium Economy / Business Value (partially refundable depending on fare rules)

• Economy Flex / Business Flex (fully refundable without fees if unused).

Knowing which fare brand you booked under helps predict whether you’ll face a cancellation fee or get a refund.

Philippine Airlines 24‑Hour Rule

Philippine Airlines offers a 24‑hour cancellation policy that provides a full refund if:

• The booking is made through official channels (PAL website or reservation center),

• It’s within 24 hours of booking, and

• The departure is at least 7 days away.

  
  

This rule applies to both domestic and international flights booked directly with PAL—but does not apply if purchased via third‑party agents or travel agencies (airlines-updates.com, Customer Service 24/7). For U.S.‑bound or originating flights booked at least seven days before departure, the full refund grace period clearly applies (Customer Service 24/7).

Philippine Airlines Cancellation Policy for Refunds

If you're past the 24‑hour window, refund eligibility depends on fare type:

Fully Refundable Fares

• Economy Flex and Business Flex tickets: cancel anytime before departure and receive a full refund if completely unused.

Partially Refundable Fares

• Economy Saver, Premium Economy, Business Value: eligible for a refund minus cancellation fees—only if the ticket hasn’t been used at all.

Non‑Refundable Fares

• Economy Supersaver fares offer no refund or credit if canceled voluntarily.

Cancellation Fees — Examples

• International routes: depending on route and fare brand, unused tickets may face cancellation fees—for example, Y‑class Saver might incur fees of USD 100–250; Flex fares may avoid fees entirely 

• Domestic routes (Philippines): if canceled 24 hours prior to departure, fees range PHP 1,100–2,300 depending on fare class .

  
  

No‑Show Policy

• If you fail to cancel and don’t show up, PAL automatically cancels your return or onward segments—this is called “No‑Show Downline Cancellation.” Avoid it by canceling at least 24 hours before departure After a no‑show, your ticket may lose all value and future segments may be invalidated.

  
  

How to Cancel and Request a Refund

There are several ways to cancel:

Online via myPAL Request Hub

• Visit the PAL website’s myPAL Request Hub.

• Enter ticket number, name, contact details, departure airport, etc.

• Choose “Refund” or “Rebook” or “Travel Voucher” and submit the form.

• Refund confirmation usually arrives via email within 5–7 business days (sometimes up to 20) 

  
  

By Phone

• Call For North America, you can reach PAL Reservations at toll‑free numbers (e.g., 1‑800‑435‑9725 or 1‑888 802 2552) 

• Provide booking reference, personal details, fare type, and request cancellation/refund. Keep your ticket number ready.

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In‑Person at PAL Ticket Office or Airport

• Visit a PAL ticketing office with your booking details and ID.

• Request cancellation and refund; payment method refund is issued based on fare rules 

  
  

Refund Processing Time & Refund Options

• Refunds to credit/debit card: typically processed within 7–14 business days (can vary by bank).

• Cash payments: refund may take up to 20 business days via ticket office or manual process (Flight Assistance).

• Some fares are refundable as a travel voucher instead of cash—convertible for future booking.

For involuntary cancellations (by PAL due to schedule changes or travel bans), refund or credits may be issued without fees even outside normal rules (Flight Assistance).

Philippine Airlines Customer Support for Cancellations

If you need help canceling:

• Use PAL customer service toll‑free in your region. For U.S. and Canada: 1‑800‑435‑9725 or 1‑888‑802‑2552 . Call their official reservation line or reach via email/form online.

• Provide your booking details and ask for assistance or routing service.

  
  

If you prefer, call us +1‑877‑271‑4004 to get guidance on cancellation or refund steps.

Also Read more : Avianca Airlines Cancellation Policy

Best Practices & Tips

• Always review fare rules before booking to know if cancellation is refundable.

• Cancel within 24 hours of booking (when eligible) to benefit from full refund under the 24‑Hour Rule.

• Actively cancel at least 24 hours before departure to avoid no‑show penalties.

• Document all communications and keep confirmation e‑mails in case of disputes.

• If traveling under unique circumstances (e.g., medical emergency), mention it—you may qualify for fee waivers.

• For tickets bought via travel agencies or third‑party platforms, cancellation must go through them—not directly via PAL.

  
  

Summary Table

Topic	Key Point
Cancel a Reservation on Philippine Airlines	Use either 24‑hour grace period, myPAL portal, phone, email, or ticket office
Types of Tickets offered by PAL	Supersaver (non‑refundable), Saver/Value (partial), Flex fares (fully refundable)
Philippine Airlines 24‑Hour Rule	Full refund if booked ≥7 days ahead and canceled within 24 hours via PAL channels
Philippine Airlines Cancellation Policy for Refunds	Depends on fare brand and usage status; fees may apply
Philippine Airlines Customer Support for Cancellations	Call official PAL numbers +1‑877‑271‑4004; also use email or myPAL hub

Why trust this guide

We've researched official PAL sources and recent policy summaries to bring you clear, actionable information about cancelling a reservation on Philippine Airlines, refund eligibility, and how to use the Philippine Airlines 24-hour cancellation rule effectively (Flight Assistance, reservationsdeal.com, airlines-updates.com). For further guidance and step-by-step help, check out myflightpolicy, a reliable online resource that explains airline policies in everyday language.

Final Notes

Canceling a reservation on Philippine Airlines is straightforward if you understand the fare rules and deadlines. The 24‑Hour Rule is your friend—cancel quickly and avoid fees. Beyond that window, refer to your ticket type to understand penalties or refund eligibility. Need help? Call +1‑877‑271‑4004 for direct support or refer to Philippine Airlines’ official reservation hotline in your region.